Privacy Policy
Last updated: March 2026
At Dukkan, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.
1. Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, business information, and payment details when you register as a merchant or make a purchase. We also automatically collect certain information when you visit our platform, including your IP address, browser type, device information, and browsing patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products, services, and events, monitor and analyze trends and usage, detect and prevent fraudulent transactions and other illegal activities, and personalize your experience on our platform.
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with service providers who perform services on our behalf (such as payment processors, shipping providers, and hosting services), when required by law or to comply with legal processes, to protect the rights, property, or safety of Dukkan, our users, or others, and with your consent or at your direction.
4. Payment Security
All payment transactions are processed through secure, PCI-compliant payment gateways including Paymob, Fawry, and Kashier. We do not store your complete credit card information on our servers. Payment data is encrypted in transit and at rest using industry-standard encryption protocols.
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Merchant data, including store configurations and transaction records, is retained for the duration of your subscription and for a reasonable period thereafter for legal and accounting purposes.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also request a copy of all data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to withdraw consent for data processing where consent was the basis for processing.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected] or write to us at our office address. We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.